The Department of Defense and each service branch provide a variety of programs to help service members and families with concerns common to military life. The information in this section of your organizer will help you understand the range of services and programs available to military families generally, and for families of wounded, ill, and injured service members particularly. It includes both government programs and non-government programs
Comprehensive government support
Service-branch wounded warrior programs
When you have questions about your service member’s non-medical needs, the first program to contact is the program associated with your service member’s branch of service. U.S. Army Wounded Warrior Program (AW2)
Telephone: 1-877-393-9058, 24 hours a day, 7 days a week
AW2 is the Army’s support, advocacy, and information system for severely wounded, ill, and injured Soldiers and their families. See the website for links to resources and a detailed description of the six-phase Life Cycle of Support that AW2 has established to help eligible Soldiers. The website contains a tool that allows you to locate the AW2 advocate in your area. U.S. Marine Corps Wounded Warrior Regiment (WWR)
Telephone: 1-877-4USMCWW or 1-877-487-6299, 24 hours a day, 7 days a week
Provides and facilitates assistance to wounded, ill, and injured Marines (and to Sailors attached to or in support of Marine units) and their family members throughout the phases of recovery. Navy Safe Harbor – Severely Injured Support
Assistance by email:
(Click on “Safe Harbor”)
Navy Safe Harbor is the focal point for the non-medical care management of severely wounded, ill, or injured Sailors and their families. Non-medical care issues include pay, invitational travel orders, lodging and housing adaptation, and more. Air Force Warrior and Survivor Assistance Program
This program has two key elements. The first, the Air Force Survivor Assistance Program, provides immediate assistance to seriously wounded, ill, and injured Airmen and their families.
The second, the Air Force Wounded Warrior Program (AFW2), phases in later, when Airmen begin their transition back to their Air Force job or to the civilian community
Air Force Survivor Assistance Program
Telephone: 1-877-USAF-HELP (1-877-872-3435)
Air Force Family Liaison Officers provide logistical and family support and Recovery Care Coordinators (RCCs) work closely with the recovering Airman throughout the recovery process. Air Force Wounded Warrior Program (AFW2)
Telephone: 1-800-581-9437, 7:00 a.m. to 4:00 p.m. CT, Monday – Friday
AFW2 consultants provide a wide range of services, including financial counseling, job placement assistance, and counseling about veterans benefits. The program is committed to each Airman for at least five years.
Department of Defense (DoD) programs
These DoD programs supplement the service-branch programs described above. Military OneSource Wounded Warrior Resources
Telephone: 1-800-342-9647, 24 hours a day, 7 days a week
If your branch is unable to resolve your service member’s issue, you can call Military OneSource to speak with a Wounded Warrior Specialty Consultant. They work closely with each service branch wounded warrior program, providing you with personal ongoing assistance to make sure that your concerns are resolved, including concerns related to:
Other everyday issues
In addition to the abundance of information for service members and family members, the Military OneSource web site also contains a broad range of information helpful to wounded, ill, and injured service members and their families.